Our Terms and Conditions of Service
By using our service you are agreeing to our Terms and Conditions of business.
1. Quoting - For every quotation completed we will send you an electronic quote with the total price quoted along with a breakdown of the services requested within 24 hours, via email or text message for your to review. All quotes are valid for 30 days unless otherwise stated on the quote.
2.1 - On all window cleans we use pure water which is effective at removing general dirt from your windows and frames, if you have sticker residue, plaster or paint this will not be removed.
2.2 - If you have any broken / cracked panes of glass we will not clean them, we will inform you either face to face if you are home or via electronic communication that we have not cleaned the particular window.
2.3 - On all First Window Cleans we apply an additional charge to cover the extra time and pure water required to clean your property to our high standards. The charge varies depending on the property size and will explained at the quoting appointment.
2.4 - We will clean your windows on your agreed regular schedule of 8 weeks.
2.5 - We will always try to be reliable as we can for our customers and appreciate our customers being reliable for us.
2.6 - If you are not happy with the standard of the work carried out, you must inform us within 24 hours and we will come back to re-clean the area concerned.
2.7 - We will notify you when the next clean is due the day before via electronic communication (text/email)
2.8 - On the day of your arranged clean, gates must be left unlocked. If they are not, we will clean the windows we can access and the full amount will be charged.
2.9 - Pet Waste Policy
To ensure the health and safety of our staff and maintain the cleanliness of our equipment, we ask that all customers keep areas we need to access free from dog mess or other animal waste.
If our team encounters dog mess or similar waste in the working area, and as a result our equipment and/or staff require cleaning or disinfecting, a £100 sanitation charge will be added to your invoice.
This charge covers the time, cleaning materials, and loss of productivity required to safely disinfect and restore equipment for use. Repeated breaches of this policy may result in termination of services.
Payment Terms
3.1 - We accept Cash, Credit or Debit Card Payments but our preferred payment method is Via GoCardless Direct Debit.
3.2 - Payments must be made 3 days from the clean. Please keep us updated if you can't make the payment within the time frame. For bank transfer payments, please use your house address as the reference to avoid not being marked off as paid.
3.3 - Payments overdue by 14 days will result in a weekly late payment charge of 1x National Minimum Wage (NMW )Administrative Fee for Late Payment & Compensation for Debt Recovery Costs.
Cancellations
4.1 - If you would like to cancel your agreed regular service, please notify us via email on support@ashswindowcleaningwindowsgleaming.co.uk with a minimum of 30 days notice.
4.2 - We would request that if for whatever reason you cancel or we cannot gain entry to your property on the day, we reserve the right to charge you the full amount.
4.3 - By using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be payable.
4.4 - Cancellations made the day before a scheduled appointment will incur a £12 cancellation fee to help cover lost operational costs.
Photography and Filming Disclaimer
Please note that we may take photographs / film while we carry out work. These will be used for marketing and PR purposes in our own publications, website, social media channels or in any third party publication. If you have any concerns about this or would like to be exempt from this please contact us via email support@ashswindowcleaningwindowsgleaming.co.uk